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[EPARK Case Study] Local Government (Miyazaki City)

Support for the digitalization of local governments! Advanced case of relaxation measures for My Number issuance windows by Miyazaki City.

We would like to introduce the case study of the introduction of the 'EPARK ticket machine' at the Miyazaki City service counter. Currently, 'EPARK' ticket machines have been installed at two locations: the My Number Card Promotion Office within the Miyazaki City Hall and the My Number Card Promotion Center inside the complex shopping center, Miyako City. The reasons for adoption include a more accessible price point compared to previously installed equipment, as well as high versatility and a significantly shorter preparation period for implementation compared to other devices aimed at local governments. After issuing tickets, number displays and automated voice announcements are also provided, making it very clear for users when their turn comes. This also alleviates concerns for staff regarding reception duties and the need to call out numbers loudly for infection control measures, resulting in a very high level of satisfaction. [Implementation Status] - My Number Card Promotion Office within Miyazaki City Hall - My Number Card Promotion Center inside the complex shopping center, Miyako City *For more details, please refer to the related links or feel free to contact us.

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【EPARK導入事例】大都市特別区役所(港区)

大都市「港区」における3密対策機器としての順番待ちシステム活用術をご紹介!

大都市特別区役所(港区)が、「新型コロナウィルス感染症に伴う経営に 関する相談窓口」を新設し相談受付に対して『EPARK順番待ちシステム』を 導入した事例をご紹介します。 産業振興課をはじめとする同区役所職員による「区民の方がお待ち頂く 環境を早急に改善させたい!」という強い思いが迅速な対策への取り組みを 実現させる原動力となり導入。 それまで相談者は順番が来るまで特設会場内で長時間待機する必要が ありましたが、当システムを導入することにより、発券機での順番受付後、 窓口前を一度離れることができるようになりました。 順番が近づくと自動で電話での呼出がかかることで再受付まで混雑した 特設会場内で長時間待つ必要がなくなり、相談窓口利用者、区役所職員、 相談対応者ともに3密のリスクを回避することができるようになりました。 【導入機器】 ■順番待ち&予約受付システム『EPARK(イーパーク)』 ※詳しくは関連リンクをご覧いただくか、お気軽にお問い合わせ下さい。

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[EPARK Case Study] Ward Office (Konohana Ward, Osaka City)

Improving safety and visibility through the use of online appointment scheduling! A new case of ICT implementation at government service counters.

The Chiba City Ward Office has introduced the 'EPARK Queue Management System' at the resident information and insurance pension reception counters. From the perspective of visitors, we selected highly visible display devices, considering how easily noticeable it is when their number is called after they have taken a ticket and are waiting at the counter. By installing the monitor directly above the ticket machine, we believe the display has become very easy to understand for everyone. Additionally, we have installed display devices for staff as well, allowing employees other than those at the reception counter to quickly grasp how many people are waiting at a glance, creating an environment where support can be provided immediately during busy times. By utilizing the department management function (a feature patented by EPARK) to manage queues by flow, we can now check the waiting status for each counter at a glance, significantly improving the operational efficiency for staff. [Installed Equipment] ■ Queue Management & Reservation System 'EPARK' *For more details, please refer to the related links or feel free to contact us.

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